Privacy Policy

1. Introduction

Welcome to hi70. We are committed to safeguarding the privacy and personal data of all players who use our online casino and sports betting platform. This Privacy Policy sets out in clear and transparent terms how hi70 collects, processes, stores, and protects your personal information when you access or use the services available at hi70.org.

By accessing hi70.org, registering an account, making a deposit via bKash, Nagad, or Rocket, or participating in any of our games or promotions, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as described herein. If you do not agree with this policy, please discontinue use of our platform immediately.

2. Information We Collect

hi70 collects personal information necessary to provide a secure, reliable, and compliant gaming experience for players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. The information we collect falls into three primary categories:

Account Registration Data

• Full name, date of birth, and proof of age (players must be 21 years or older)
• Email address and mobile phone number registered in Bangladesh
• Residential address, city (Dhaka, Chittagong, Sylhet, etc.), and postal code
• Username, password (stored in encrypted form), and security preferences

Financial and Payment Data

• Mobile financial service account details used for deposits and withdrawals, including bKash, Nagad, Rocket, and Upay
• Transaction records including deposit amounts in Bangladeshi Taka (৳), withdrawal requests, and bonus claim history
• Bank account details where applicable (City Bank, Dutch-Bangla Bank, BRAC Bank) for wire transfer verification

Technical and Usage Data

• IP address, device type, operating system, and browser information collected at the time of login
• Gameplay activity, session duration, game history (cricket betting, slots, live casino), and wagering patterns
• Cookies, session tokens, and clickstream data used for platform performance and fraud prevention

3. How We Use Your Information

hi70 uses the personal information collected solely for purposes necessary to operate a safe and high-quality gaming platform for Bangladesh players. Specifically, your data is used for the following purposes:

• Account creation, identity verification, and age confirmation (21+ only) as part of our responsible gaming obligations
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay in Bangladeshi Taka (৳) safely and efficiently
• Delivering customer support, responding to inquiries, and resolving disputes related to gameplay or transactions
• Personalizing your gaming experience, including relevant bonus offers, cricket betting promotions during BPL and IPL seasons, and slot recommendations
• Detecting, investigating, and preventing fraudulent activity, cheating, and unauthorized account access
• Complying with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations and KYC verification

4. Sharing of Information

hi70 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We may share your data only in the following limited circumstances:

• Payment processors and financial service providers (bKash, Nagad, Rocket, Visa, Mastercard) strictly for the purpose of completing your transactions
• Game software providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt) to the extent necessary for game functionality and fairness auditing
• Identity verification and anti-fraud service providers for KYC compliance and AML screening
• Law enforcement authorities or regulatory bodies when required by applicable law, court order, or to protect the rights, property, or safety of hi70 or its users

In all cases where third-party sharing occurs, hi70 requires that those parties maintain appropriate technical and organizational measures to protect your personal data and use it only for the specified purpose.

5. Cookies and Tracking Technologies

hi70 uses cookies and similar tracking technologies to enhance the functionality of our platform, remember your preferences, and improve overall user experience. By continuing to use hi70.org, you consent to our use of cookies in accordance with this Privacy Policy.

We use three types of cookies on our platform:

• Essential Cookies — Required for the platform to function correctly, including maintaining your login session, storing your language preference (English or Bengali), and keeping your game cart active
• Analytics Cookies — Help us understand how players interact with hi70, which games are most popular, and how we can improve the cricket betting and slots experience
• Functional Cookies — Allow us to remember your preferences such as currency display (৳ BDT), preferred payment method (bKash or Nagad), and saved game filters

You may disable cookies in your browser settings at any time. Please note that disabling essential cookies may impact the functionality and performance of the hi70 platform. Analytics and functional cookies can be disabled without affecting your ability to play.

6. Data Retention

hi70 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including compliance with our legal, accounting, and regulatory obligations. The retention period may vary depending on the type of data and the reason it was collected.

Account data and transaction records are typically retained for a period of up to five years following the closure of your account, as required for financial compliance and dispute resolution. Technical and usage data such as cookies and session logs may be retained for shorter periods of between 30 days and 12 months, depending on their nature and purpose.

7. Data Security

hi70 takes the security of your personal data extremely seriously. We implement industry-standard technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption on all data transmissions, secure server infrastructure, and regular security audits.

All financial transactions conducted through hi70, including bKash and Nagad deposits and withdrawals in ৳ BDT, are processed through secure encrypted channels. Passwords are stored using one-way hashing algorithms and are never readable in plain text by hi70 staff. We recommend that all players use strong, unique passwords and enable any available two-factor authentication features to further protect their accounts.

8. Your Privacy Rights

As a player on the hi70 platform, you have the following rights with respect to your personal data. You may exercise these rights at any time by contacting us at the email address provided in the Contact section of this policy:

• Right of Access — You may request a copy of the personal data that hi70 holds about you, including account details, transaction history, and gameplay records
• Right of Rectification — You may request correction of any inaccurate or incomplete personal data held about you on the hi70 platform
• Right to Erasure — Subject to our legal retention obligations, you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected
• Right to Restrict Processing — You may request that we limit the processing of your personal data in certain circumstances, such as while a dispute is being investigated
• Right to Data Portability — You may request a structured, machine-readable copy of your personal data to transfer to another service provider where technically feasible

hi70 will respond to all valid privacy rights requests within 30 calendar days of receipt. We may need to verify your identity before processing your request to ensure your data is protected from unauthorized access. Requests should be submitted in writing to [email protected].

9. Third-Party Links and Services

The hi70 platform integrates game content from third-party software providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers operate under their own terms and privacy policies, and hi70 is not responsible for the data practices of these providers beyond the contractual data protection obligations we impose on them.

hi70 does not control the content, privacy practices, or data collection methods of third-party providers. We recommend that players review the privacy policies of any third-party services they interact with directly. hi70 accepts no liability for the privacy practices of external providers beyond what is expressly set out in our data processing agreements with those providers.

10. Minors and Age Restriction

hi70 strictly prohibits the use of our platform by individuals under the age of 21. Our services are intended exclusively for adults aged 21 and above. We do not knowingly collect, use, or retain the personal data of individuals under 21 years of age. As part of our responsible gaming commitment, all new players are required to verify their age during the account registration process.

If hi70 becomes aware that personal data has been collected from an individual under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data from our systems. Parents or legal guardians who believe that their child may have registered on hi70 are encouraged to contact us immediately at [email protected] so that we may investigate and take corrective action.

11. Changes to This Privacy Policy

hi70 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or platform features. When material changes are made, we will notify active players by posting a prominent notice on hi70.org and, where possible, by sending a notification to the email address associated with your account.

The effective date at the top of this policy will always reflect the date on which the most recent version was published. Your continued use of hi70.org after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage all players to review this page periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way hi70 handles your personal data, please do not hesitate to contact our dedicated privacy and support team. We are committed to responding to all inquiries promptly and transparently.

You may reach us by email at [email protected]. Our support team is available 24/7 and aims to respond to all privacy-related inquiries within 2 business days. For urgent matters related to account security or suspected unauthorized access, please mark your subject line as URGENT PRIVACY REQUEST for prioritized handling.